The EFQM excellence model, the knowledge management process and the corresponding results: an explanatory and predictive study

Abstract This study aims to analyse the relationships among EFQM model, knowledge management (KM) process and corresponding results. It also seeks predictive power of phases KM with regard organisational The sample under is composed 113 Spanish organisations that feature some kind Excellence Recognition System granted by European Foundation for Quality Management (EFQM). paper uses partial least squares (PLS) path modelling test validate research model proposed hypotheses. In addition, thorough analyses are conducted assess model’s performance. results show use framework implement efficiently. Moreover, synergies resulting from simultaneous implementation contribute improving Also, confirmed in terms their ability anticipate organisation will be able achieve respect customers, people, society key business factors. Finally, this provides empirical evidence direct indirect identifies out-of-sample prediction as an integral element evaluation using PLS-SEM a way evaluate its practical relevance, since it allows us predict